Guarantee
The issue of voiding warranty as espoused by the OEM is illegal under the Trade
Practices Act and so the threat to not fix a fault in the printer when under warranty
because the owner has used a remanufactured or compatible cartridge can not be enforced.
All products supplied from Ink on the Run are fully guaranteed
to perform as well as if not better than the OEM product with at least the same
volume of ink/toner as per the OEM specifications.
Product Quality
Ink on the Run is all about Quality and Consistency of product.The
product being supplied to you has come from a quality approved supplier is consistent
and is covered by the Ink on the Run Guarantee. Our goal is to
be the industry leader in quality, convenience and savings. If the product does
not perform correctly please contact us at head office with the details. We take
our reputation and the quality of our products very seriously! Because after all
a Happy Customer is a Repeat Customer.
Customer Service
We believe:
- "Customer service is the ability to provide a service or product in the way that
it has been promised"
- "Customer service is about treating others as you would like to be treated yourself"
- "Customer service is an organization's ability to supply their customers' wants
and needs"
- "Customer Service is a phrase that is used to describe the process of taking care
of our customers in a positive manner"
- "Customer service is a process for providing competitive advantage and adding benefits
in order to maximize the total value to the customer"
- "Customer Service is the commitment to providing value added services to external
and internal customers, including attitude knowledge, technical support and quality
of service in a timely manner"
- "Customer service is a proactive attitude that can be summed up as: I care and I
can do."
Thank you for choosing
Ink on the Run.