IMPORTANT PRODUCT GUARANTEE

Product Quality:

Ink on the Run is all about Quality and Consistency of product. Whenever you purchase a product from Ink on the Run look for the *APPROVED PRODUCT* label on the packaging. As all of our Franchisees are required to purchase from the same tried and tested Quality Assured supplies. The product being supplied to you has come from a quality approved supplier is consistent and is covered by the Ink on the Run Guarantee. Our goal is to be the industry leader in quality, convenience and savings. If you do not see this guarantee adhered to your product, or the product does not perform correctly please contact us at head office with the details. We take our reputation and the quality of our products very seriously! Because after all a Happy Customer is a Repeat Customer.

It is not true that simply using an aftermarket or 'generic' product voids the warranty of your printer, beware any salesman who claims this.

Customer Service - We believe:

"Customer service is the ability to provide a service or product in the way that it has been promised"

"Customer service is about treating others as you would like to be treated yourself"

"Customer service is an organization's ability to supply their customers' wants and needs"

"Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner"

"Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer"

"Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner"

"Customer service is a proactive attitude that can be summed up as: I care and I can do."

Thank you for choosing Ink on the Run !